Optimizing Orders with AI
Discipline:
Collaborators:
MySpot Shipper is a browser application that connects companies to carriers, allowing companies to book freight so they can ship their products. MySpot Shipper was released as a minimum viable product, and since then has onboarded bigger more revenue generating companies. These companies are shipping more orders and with that we would like to make the booking process to be easier.
User Stories
I work for a large company that has to ship our products around the country. Booking a large amount of these shipments is time consuming, especially when you have to watch cost and there's deadlines to meet.
The Challenge
Work with the MySpot for Shippers product owner and the data team to automate the booking process as much as possible.
The Approach
Our product owner had a lot of logistics experience, and after speaking with him it was obvious that there wasn't a one-size-fits-all approach that was going to work for the various companies that used our product. My approach would be to allow our users to set up constraints and allow them to choose the appropriate set during the booking process.
maybe show a graphic of the various constraints or a photo
The Solution
Give drivers the option to text in trailer pictures directly from their cell phones.
The carrier sales leader had a good idea with allowing drivers to upload pics through our mobile application. We don't want this to be the only way to confirm trailer pics though. Asking drivers to download our app, create a login, and then upload pics is a big ask. Our user feedback showed that one of the biggest complaints that drivers had was having to download apps for various logistics companies.